Refund Policy
Returns & Refund Policy
ROYAL SMOKE & SPIRITS DOES NOT OFFER ANY REFUNDS OR RETURNS, ALL SALES ARE FINAL. If we decide to make an exception, a twenty-five percent (25%) restocking fee will be deducted from your refund. In these rare Circumstances your refund will be credited to your original payment within 10 business days. You will need prior approval directly from us with any returns at all prior to the return of your shipment. Without this your delivery will be refused and the products will be shipped directly back to you, at your expense. shipping costs will not be refunded. if the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40) from the refund for shipping and handling.
Shipping return address only to be used upon approval:
389 W Austin St,
Giddings, TX 78942, USA
*FAILED DELIVERY ATTEMPT: If you fail to receive your order after the allocated number of attempts of delivery under the shipping agency’s polices, and the product is sent back to Royal Smoke & Spirits, a twenty-five percent (25%) restocking fee will be deducted from your refund. shipping costs will not be refunded. if the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40) from the refund for shipping and handling. if the package is returned to Royal Smoke & Spirits damaged because of failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order.
*ALL SALES ARE FINAL! IF YOU NEED TO CANCEL AN ORDER THAT HAS NOT BEEN SHIPPED YET OR PACKAGED, A 10% CANCELATION FEE WILL BE APPLIED TO THAT ORDER!
You can always contact us for any return question at royalsmokeandspirits@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.